Ko66's Privacy Policy — Protecting Your Information

1. Introduction

Ko66 (hereinafter referred to as "we", "us", or "ko66") is deeply committed to protecting the privacy of your personal information. This Privacy Policy ("Policy") explains how ko66 collects, uses, stores, and safeguards your information.

By using ko66's website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using ko66's services.

We believe transparency is the basis of trust. ko66's Privacy Policy is written in plain, accessible language so every member has a clear understanding of how their information is handled.

2. What Information We Collect

Ko66 collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

Information you provide directly:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential Address
• National ID or passport number (required for KYC verification)
• Payment method details (bKash/Nagad/Rocket number, bank account information)
• Support contact details and messages

Automatically collected information:

• IP Address & Device Information
• Browser type, version, and operating system
• Logs of site access times, page visits, and activity
• Cookies & Session Data
• Location Data (only when permission is granted)
• Betting history and transaction records

Data Types & Purposes:

3. How We Use Your Information

Ko66 uses collected information for specific purposes only. Your data is never used in ways that are unnecessary or unauthorised.

• Account Management: For registration, login, and profile updates.
• Identity Verification: To complete the KYC process and verify your age.
• Payment Processing: For managing deposits, withdrawals, and transaction history.
• Customer Support: For resolving support tickets and complaints.
• Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
• Responsible Gaming: Identifying problem gambling behaviour and providing the necessary support.
• Promotions & Offers: To send you relevant offers based on your preferences — with the option to opt out at any time.
• Platform Improvement: For analyzing user experience and improving our services.
• Legal Obligation: To comply with applicable laws and regulations.

Ko66 never sells your information to advertisers or third parties. Our goal is to serve you better — not to profit from your data.

4. Data Sharing Policy

Ko66 does not share your personal information with third parties except under strictly controlled circumstances.

Data may be shared only with:

• Payment Processors: With bKash, Nagad, Rocket, or banking partners — solely to process transactions.
• Legal Authorities: Where required by court order or government investigation.
• Security Providers: With trusted partners to ensure fraud detection and cybersecurity.
• Business Succession: In the event of a merger or transfer of ko66's business — you will be notified in advance.

Whenever data is shared with a third party, they are contractually bound to uphold the same standard of privacy protection. ko66 ensures that your data is used solely for the specified purposes.

5. Cookies & Tracking Policy

Ko66 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies ko66 uses:

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality — these cannot be disabled.
• Performance Cookies: For monitoring page load speed and detecting errors.
• Functional Cookies: For remembering language preferences and theme settings.
• Analytics Cookies: To review and improve site usage (with your consent).

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of some ko66 services.

6. Data Security Measures

Ko66 uses industry-leading security measures to protect your information. Our security practices are regularly updated and tested.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• AES Encryption: Stored sensitive data is encrypted with AES-256.
• Two-Factor Authentication (2FA): An additional verification layer for accessing your account.
• Firewall & DDoS Protection: Advanced network protection to defend against external attacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Limited Access Policy: Only authorized personnel have access to specific data.

7. Data Retention Period

Ko66 retains your information for as long as necessary to provide our services. Even after account closure, certain data may be kept for a specified period to meet legal obligations.

Once the retention period expires, data is securely deleted or anonymized so that identification is no longer possible by any means.

8. Your Rights

As a ko66 member, you have several important rights over your own information. We respect these rights and do our best to fulfil them as promptly as possible.

To exercise any of the above rights, please contact ko66's support team. We typically aim to respond within 7–14 business days.

9. Privacy of Children & Minors

Ko66 does not serve anyone under the age of 18 and does not knowingly collect information from minors. If we become aware that a minor has provided their information, it will be deleted immediately and the account will be closed.

If you believe a minor is using ko66, please notify our support team immediately. Protecting children is our highest priority.

10. Privacy Policy Update Policy

Ko66 may update this Privacy Policy when necessary. Members will be notified in advance of any significant changes via email or platform notification.

• The effective date of any policy change will always be shown at the top of this page.
• A 30-day notice will be provided for any major changes.
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request through support.

11. Contact & Complaints

For any questions, requests, or complaints regarding privacy, please contact the ko66 support team.

We take every complaint seriously and are committed to resolving it as quickly as possible. At ko66, your privacy is not just a policy — it is the foundation of everything we do.